Customer Service Team
"Real answers from real people"
The ILM Customer Service Department is structured on trust, experience and
our renowned World Class Service. Our department is configured so our
representatives are easily reached and have the ability to respond to the
different needs of our clients. Our team is experienced and ready for
inquiries and assistance. We are available by telephone, fax or email.
When a need arises, we will be ready to assist. With just one call, you can:
- Report a new loss
- Request a certificate of insurance
- Order vehicle ID cards
- Request a policy change
- Request motor vehicle records
- Inquire about policy premium audits
- Request loss control videotapes and safety material
- Inquire about account balances and premium payments
- Obtain general claim information such as assigned adjuster and claim number
- Request policy loss history
Customer Service can be reached by:
- Calling 1-800-732-0777
- Faxing to 317-704-3860
- E-mailing to CustServ@ILMGroup.com
Customer Service exceeding your expectations!
